The famed author and business analyst Jim Collins said, “Life is uncertain, the future unknown. This is neither good nor bad. It is just like gravity. Yet the task remains: how to master our own fate, even so.”
Here at the JFC Staffing Companies we couldn’t agree more!
My work family and and I, we are mastering our own fate. We are focused on growing a high-spirit, fun-loving, culture of Customer Commitment. Our efforts are working. For two straight years our work family accomplished what less than 1% of the industry will; being named to Inavero’s Best of Staffing™ Client list. Not only did we make the list again but JFC is at the top; quadrupling the industry average.
This is why our vision, to be the GREATEST family of recruiting companies across the entire state of Pennsylvania, is measured by Net Promoter Scores (NPS). It’s the number we get from our EPE that tells us how likely a client is to refer us to someone. (Scale of 1-10 with 10 being the best)
Net Promoter Scores are critical to our vision. Referrals are a huge part of our business and our growth. If our NPS is low, our referrals will be low and that tells us that we aren’t fulfilling our Customer Commitment. This is something you and I will always have control over. This is what will continue making us GREAT!
I say to my fellow team members, thank you for contributing to our cause; Customer Commitment!
You are my #1 Customer.
James M. Carchidi, CSP
Executive Vice President