Month: February 2013

What recruiting firms won’t tell you (and you need to know).

  1. Their recruiters are not professionally certified by the American Staffing Association.
  2. They have no quantifiable metrics to show customer satisfaction rates by Inavero Best of Staffing Client List.
  3. They don’t want you to call the local chamber and do a reference on their reputation.
  4. They don’t want you to request a certificate of liability insurance for coverage afforded to you.
  5. They never want you to…call us.

The Staffing Industry is crashing in client satisfaction and promotion scores.

Less than 1% of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing Client winners achieved satisfaction scores quadruple the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing list truly stand out for their service quality.

JFC STAFFING COMPANIES MADE INAVERO’S 2013 BEST OF STAFFING™ CLIENT LIST: Receiving satisfaction ratings of 9 or 10 out of 10 from 87.4 percent of their clients, significantly higher than the industry’s average of 39 percent.

Winning service quality scores quadruple industry average, indicating widening gap between industry leaders and laggards.

The JFC Staffing Companies announced today it has been named to Inavero’s 2013 Best of Staffing™ Client list of award winners. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing list provides the only statistically valid, objective, service quality benchmarks in the industry and reveals which staffing agencies are delivering exceptional service to their clients. This year’s list highlights a growing divide among the industry’s leaders and laggards, and identifies the JFC Staffing Companies as one of the best staffing agencies for companies to call when they are looking to hire temporary or permanent employees.

“The secret sauce to JFC’s success can be summarized in a single sentence; “We make our customers happy. We have this “thing” which was co-created by our entire work family and it’s called JFC Customer Commitment. We are proud and honored to be recognized for our efforts in this way.”

Quantifiable Proof: We beat the industry averages…

Top 1% nationally in client referral rates

Top 5% nationally in placement fill rates

Inavero’s 2012 & 2013 Best of Staffing™ Client List: the nation’s only award that recognizes staffing firms that receive remarkable reviews from their clients.

2013 Central Penn Business Journal’s Book of Lists: Ranked by local revenue

Largest Employers (#7)

Woman Owned Businesses (#4)

Fastest Growing Cumberland Companies (#11)

Largest Staffing Firms: (#2)

50 Fastest Growing Companies: (#37)

Community Accolades:

2012 Ethics in Business Award nominee; The Samaritan Counseling Center and Lancaster Chamber of Commerce & Industry

2012 Lymphoma Leukemia Society’s Executive Director’s Award; for volunteer hours and contributions raised

Local Accolades:

2012 Harrisburg Magazine’s Simply the Best

2012 Sentinel Newspaper’s Best of West Shore

2012 Sentinel Newspaper’s Best of Carlisle

Internal Accolades:

2012 order request fill rate of 94%

2012 Client Evaluations; On Associate 8.8/10; On Service 9.3/10 (Annual Rating Averages)

The secret sauce to JFC’s success can be summarized in a single sentence, “We make our customers happy.”

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Are companies loyal to their staff?

The JFC Staffing Companies are local family owned.

It all started back in 1975 out of a one room office where husband and wife, Jim F Carchidi and Linda A Carchidi, started JFC Personnel, a permanent placement service.  Today we have a work family of 70+ people strong spread across 3 separate niche recruiting Companies: JFC Temps, JFC Global, and JFC Medical.

What does JFC stand for?  Well if you ask Jim F. Carchidi – it’s his initials.  BUT if you ask his wife, our CEO, it stands for Jobs-Futures-Careers.

In 1997 the Carchidi’s were approached by a broker to sell the JFC Companies to a National big box staffing entity.  Why did they not take the “many” million dollar deal?  They could not, and would not, turn their backs on the employees they call family; risking them being downsized in the acquisition.

So not only are the JFC Staffing Companies LOCAL but the founders are LOYAL – loyal to the family of employees, loyal to their customers, and loyal to the communities that made their dream a reality.

Support us by being part of our family; family of customers.

All our best,

The Carchidi Family and JFC extended family of employees and customers,

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While we cannot predict the future, we can create it…

The famed author and business analyst Jim Collins said, “Life is uncertain, the future unknown.  This is neither good nor bad.  It is just like gravity.  Yet the task remains: how to master our own fate, even so.”

Here at the JFC Staffing Companies we couldn’t agree more!

My work family and and I, we are mastering our own fate.  We are focused on growing a high-spirit, fun-loving, culture of Customer Commitment.  Our efforts are working.  For two straight years our work family accomplished what less than 1% of the industry will; being named to Inavero’s Best of Staffing™ Client list.  Not only did we make the list again but JFC is at the top; quadrupling the industry average.

This is why our vision, to be the GREATEST family of recruiting companies across the entire state of Pennsylvania, is measured by Net Promoter Scores (NPS).  It’s the number we get from our EPE that tells us how likely a client is to refer us to someone. (Scale of 1-10 with 10 being the best)

Net Promoter Scores are critical to our vision.  Referrals are a huge part of our business and our growth. If our NPS is low, our referrals will be low and that tells us that we aren’t fulfilling our Customer Commitment.  This is something you and I will always have control over.  This is what will continue making us GREAT!

I say to my fellow team members, thank you for contributing to our cause; Customer Commitment!

You are my #1 Customer.

James M. Carchidi, CSP

Executive Vice President

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Why do you work???

Many people quickly respond – for the money.  But when you really stop to think about it, I bet your answer will be different.  Many studies have been done on this, and research shows that most people work for the same reason – and it’s not money!  Their primary goal is to feel a sense of purpose in what they do.   If you don’t feel a strong purpose for what you do, then chances are you will not bring value to what you do.

Let’s apply this to what we do at the JFC Staffing Companies.  Why do our customers do business with us?  Is it because they have a relationship with JFC?  No, it’s because they have a relationship with our valued team members.   Every day we are given the opportunity to create value for others, thus creating a relationship – whether it’s answering a question about an invoice, greeting a co-worker with a smile, solving a computer problem, or placing a candidate with a client.

Everything that we do, both verbal and non-verbal, makes a significant impression on people and defines what type of relationship we will have with that person.  JFC’s Customer Commitment guides us towards creating those positive experiences for our customers.  Talking about it is easy, but actually living that commitment is what will make our work family GREAT.

I encourage you to continually be asking yourself, “How am I creating value in my job?”

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